Business Return Policy (B2B)
The statutory right of withdrawal does not apply to commercial and professional activities. Because we strive for a sustainable business relationship, we offer a return procedure based on individual assessment and discretion (goodwill).
1. Application based on individual assessment
Business returns are only processed after a prior request. We assess each request individually to determine if the items can be accepted for return.
2. How to submit a request?
For a quick assessment, we request that you submit your application digitally:
Quick & easy online application
Use our portal for efficient handling of your return request. You will receive an immediate confirmation of your request.
3. Conditions for acceptance
A return request will only be considered if:
- The request is submitted within a reasonable period after delivery.
- The items are unused, undamaged, and in their original (unopened) packaging.
- The items concern no custom-made products or products manufactured/ordered specifically at the customer's request that are not part of our standard assortment.
- The items do not concern large project quantities specifically reserved or purchased for you.
4. Costs & Crediting
If we agree to a return shipment, the following financial conditions apply:
- Administrative costs: Restocking fees may be charged.
- Return shipment: The costs for the return shipment are at your own expense and risk.
- Outbound shipment: Shipping costs of the original delivery are not credited.
Important
Only ship goods after you have received explicit approval and the corresponding instructions from our sales department. Unauthorized shipments cannot be processed.
